Law Enforcement Guidelines

Chandigarh Pets Online (Owned and operated by SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498), signed and stamped, citing the FIR / Crime / DD number;

We do not disclose customer data over the telephone, over informal messaging, or to a requester who cannot produce a written instrument. This protects the evidentiary value of the disclosure and our obligations under the DPDP framework.

3. What a Valid Requisition Must Contain

1. Officer's name, rank/designation and service or ID number;
2. Police station, district and State;
3. Official email address and contact number;
4. FIR / Crime / DD number and the sections invoked;
5. Across Mohali and Panchkula as well, the specific identifiers concerned — order number, mobile number or email. Requests for bulk or unspecified customer data cannot be actioned;
6. A scanned copy of the signed and stamped notice on official letterhead.

4. What We Hold

5. Preservation Requests

If you need records preserved while a formal requisition is obtained, write to [email protected] identifying the order or account. Preservation is not disclosure — we place a hold and do not delete the specified records for 90 days, extendable on written request. No data is released until a valid legal instrument is received.

6. Emergency Disclosure

Where there is a credible risk of imminent danger to life or physical safety we will act without waiting for a formal requisition. Such requests must describe the nature of the emergency and are approved by the Nodal Officer. Every emergency disclosure is logged in full.

7. Response Timelines

8. Why There Is No Officer Login

We are sometimes asked for a direct login to view order data. We do not provide one:

• Across Mohali and Panchkula as well, a government email domain identifies an organisation, not an individual officer, their rank, or their jurisdiction over a particular case. Domains such as @gov.in and @nic.in are held across every department of government, not only the police.
• Across Mohali and Panchkula as well, granting database visibility on the strength of an email domain would breach purpose-limitation and data-minimisation under the DPDP framework, exposing households unconnected to any investigation.
• A single compromised or spoofed mailbox would become a route to the entire customer database.
• A signed disclosure certificate from a named nodal officer is stronger evidence than a portal screenshot.

9. Notice to Customers

Our policy is to notify a customer when their data has been sought, unless barred by the terms of the order, by law, or where notification would prejudice an investigation or risk harm to a person.

The website www.chandigarhpets.in (and its associated mobile/web applications, hereinafter referred to as "Chandigarh Pets Online" or "Platform") is owned and operated by SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301.