Contact the tricity team
Whether you have a question about a pet or just want to talk about your new best friend, our team is always here for a chat.
We answer carefully. A considered purchase deserves a considered reply.
Tricity logistics
Which city we can hand over in, and how timing works.
Seasonal care
Winter nights vs summer heat — what changes at home.
Paperwork
What signed records you should see at handover.
Share your sector/city and the breed you are considering.
We respond on WhatsApp through the day; email forms daily.
Our Offices
Registered Office
Head Office16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301
View on Google MapsSupport Center
Operations16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301
Contact Details
Customer Support
+919056923969Support Email
[email protected]Escalation / Admin
[email protected]Data / Privacy
[email protected]Send Us a Message
Consult with our
Pet Experts Live
Prefer a face-to-face consultation? Schedule a live video call to see your favorite pets and get expert advice in real-time.
Frequently Asked Questions
How do I book a pet?
Browse our catalogue, select your pet, and pay just 25% advance via UPI or Card (PayU / CCAvenue). We'll arrange doorstep delivery!
What if I need to cancel my order?
Contact us within 24 hours of booking. Refunds are processed as per our refund policy.
Are the pets vaccinated?
Yes! All pets come with vaccination records and a health certificate. Your pet's wellbeing is our top priority.
How to delete my account / data?
Email [email protected] with your request and we'll process it within 7 business days.