Frequently Asked Questions
Everything you need to know about Chandigarh Pets Online.
General
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Chandigarh Pets Online serves our footprint with planned-city advice and seasonal care notes across Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir.
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Handovers in Chandigarh and nearby districts. Message sector/society for a slot.
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Reserve online post-call; complete in person. Animals across our footprint are accompanied.
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Completed before listing; originals at handover — preview on video if you ask.
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Dogs, cats, birds, small animals with weekly churn across Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir.
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Seven days + records. Same-day notice for issues.
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Health-window only, with vet proof to the Chandigarh team. No impulse returns.
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Pointers to our footprint groomers on request.
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WhatsApp from the listing is the monitored channel.
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Registration supplied on email request.
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Ask with a list for Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir.
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Supplies tracked; animals have a named contact into Chandigarh and across Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir.
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UPI/cards/net banking; totals agreed before debit.
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Informal care for return buyers — mention history.
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Sign-up link; phone for our footprint handover SMS.
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Yes pre-despatch within Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir.
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Not operated by us; referrals possible.
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Vet + us same day under the 7-day terms; clinic help in Chandigarh on request.
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Yes for Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir; size carefully.
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Our footprint visits are by appointment once the video check is done — walk-ins are not offered.
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Referrals and breed-need briefings only.
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Quoted figure is binding for stated scope.
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Breed-specific WhatsApp notes for our footprint.
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Yes, including seasonal feeding notes.
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Order-use only; deletable on request when allowed.
Dogs
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Where a litter is registered, the paperwork comes with the puppy.
Worth knowing: ask before buying - we will tell you plainly whether a given litter is.
We are happy to talk this through before you reserve. -
A large-breed puppy food, portioned to a target weight.
Worth knowing: large-breed formulas control growth rate, which protects the joints.
We are happy to talk this through before you reserve. -
Roughly monthly, or when genuinely dirty.
Worth knowing: over-bathing strips the coat and causes more skin trouble than it prevents.
We are happy to talk this through before you reserve. -
We sell dogs, not guard dogs.
Worth knowing: a dog kept purely to guard is usually an unhappy dog; temperament is what to select for.
We are happy to talk this through before you reserve. -
The core course from around 6 weeks, then rabies, then annual boosters.
Worth knowing: keep the puppy away from public ground until the course is finished.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: teething runs to about six months; without something to chew, it chooses your furniture.
We are happy to talk this through before you reserve. -
Take it out after every meal, nap and play session, and reward outside.
Worth knowing: accidents indoors mean you missed a window, not that the puppy is defiant.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: short-coated and small breeds genuinely need it in the north; thick-coated breeds do not.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: size the crate so the dog can stand and turn, no larger.
We are happy to talk this through before you reserve. -
Poodle, Shih Tzu, Bichon Frise and Maltese.
Worth knowing: low-shedding is not the same as low-maintenance; these coats need clipping.
We are happy to talk this through before you reserve. -
Low-shed breeds rotate through our footprint; book a video meet before you treat any dog as allergen-free.
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Work out the cause - boredom, alarm or attention - and address that.
Worth knowing: shouting is read as joining in.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: worth discussing with a vet first, particularly for large breeds.
We are happy to talk this through before you reserve. -
12 to 15 years.
Worth knowing: weight control is the main thing that protects that; Beagles overeat given the chance.
We are happy to talk this through before you reserve. -
Meet on neutral ground first, both on leads, and keep it short.
Worth knowing: let the resident animal keep its space, food bowl and sleeping spot.
We are happy to talk this through before you reserve. -
Where the litter is registered, yes.
Worth knowing: ask before buying and we will tell you what exists for that litter.
We are happy to talk this through before you reserve. -
No - they are highly trainable, but they need the work.
Worth knowing: an untrained German Shepherd is a problem precisely because it is intelligent.
We are happy to talk this through before you reserve. -
Water, its own food, the vaccination record, a lead and something that smells of home.
Worth knowing: do not change food on a trip.
We are happy to talk this through before you reserve.
Cats
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Persian, Maine Coon, Bengal, British and American Short Hair, Himalayan, Bombay and Exotic Short Hair are the ones we see most.
Worth knowing: availability changes weekly, so ask about a specific breed.
We are happy to talk this through before you reserve. -
Clumping, unscented litter suits most cats.
Worth knowing: cats dislike perfume more than owners expect; change brand gradually.
We are happy to talk this through before you reserve. -
Scoop daily, full change weekly.
Worth knowing: a dirty tray is the most common reason a cat starts going elsewhere.
We are happy to talk this through before you reserve. -
No - most adult cats are lactose intolerant.
Worth knowing: cow's milk causes diarrhoea; water is what they need.
We are happy to talk this through before you reserve. -
Slowly - separate rooms first, then scent swapping, then supervised meetings.
Worth knowing: rushing this is the single most common cause of long-term tension.
We are happy to talk this through before you reserve. -
Kitten-specific food, several small meals a day.
Worth knowing: adult food does not carry the protein and calories a growing kitten needs.
We are happy to talk this through before you reserve. -
Hunger, boredom, or something wrong.
Worth knowing: a sudden change in how much a cat vocalises is worth a vet check.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: a top-opening carrier is far easier to load a reluctant cat into.
We are happy to talk this through before you reserve. -
Clear eyes, clean ears, a steady appetite and regular litter use.
Worth knowing: changes in drinking or litter habits are the earliest warning signs.
We are happy to talk this through before you reserve. -
Yes, with reward - cats learn recall, carrier entry and simple cues.
Worth knowing: they do not respond to correction the way dogs do.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: a metal comb matters more than a brush for a long coat.
We are happy to talk this through before you reserve. -
Roughly 50ml per kilo a day.
Worth knowing: many cats under-drink; a bowl away from the food helps.
We are happy to talk this through before you reserve. -
Yes - they are large, tolerant and sociable.
Worth knowing: the size means more food, more grooming and more space.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: keep treats under a tenth of daily intake.
We are happy to talk this through before you reserve. -
Commonly 12 to 18 years.
Worth knowing: indoor living is the single biggest factor in that number.
We are happy to talk this through before you reserve.
Exotic Birds
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Cockatiels, conures, African Greys, macaws, budgerigars and lovebirds among others.
Worth knowing: ask about a species rather than browsing - availability varies.
We are happy to talk this through before you reserve. -
Some species mimic - African Greys most notably, then some conures and budgerigars.
Worth knowing: no bird is guaranteed to talk, and buying one expecting it is a mistake.
We are happy to talk this through before you reserve. -
Foraging toys, rotated, and time out of the cage.
Worth knowing: a bored parrot screams or plucks; both are hard to reverse.
We are happy to talk this through before you reserve. -
Yes - natural light or a proper avian lamp, for vitamin D.
Worth knowing: window glass filters out what they need.
We are happy to talk this through before you reserve. -
Some are very - macaws and conures especially.
Worth knowing: if you share a wall, choose a quieter species.
We are happy to talk this through before you reserve. -
Budgerigars 7 to 10 years, African Greys 40 to 60, macaws longer still.
Worth knowing: the large species are a lifetime commitment and often outlive their owners.
We are happy to talk this through before you reserve. -
No - chocolate is toxic to birds.
Worth knowing: avocado, caffeine and salt are equally dangerous.
We are happy to talk this through before you reserve. -
A shallow dish or a light misting, a few times a week.
Worth knowing: let it choose; never submerge a bird.
We are happy to talk this through before you reserve. -
Yes, though most parrots do not need it.
Worth knowing: finches and pigeons do; hookbills generally do not.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: introduce it indoors over weeks; never take an unharnessed bird outside.
We are happy to talk this through before you reserve. -
Generally no.
Worth knowing: size and temperament differences lead to injury, even between species that look compatible.
We are happy to talk this through before you reserve. -
Stay in sight, call familiar words, and put its cage outside with food visible.
Worth knowing: most recoveries happen in the first few hours, close to home.
We are happy to talk this through before you reserve.
Small Animals
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Rabbits, guinea pigs, hamsters and occasionally hedgehogs.
Worth knowing: ask about a species; availability varies.
We are happy to talk this through before you reserve. -
Yes - a solid-surface wheel, large enough that the back stays straight.
Worth knowing: wire wheels injure feet and a small wheel curves the spine.
We are happy to talk this through before you reserve. -
Paper-based bedding with plenty of hay.
Worth knowing: cedar and pine shavings cause respiratory problems.
We are happy to talk this through before you reserve. -
No - they are social and do badly kept singly.
Worth knowing: keep at least two, same sex or neutered.
We are happy to talk this through before you reserve. -
Spot clean daily, full change weekly.
Worth knowing: a fully stripped cage every day destroys scent marking and stresses the animal.
We are happy to talk this through before you reserve. -
Rabbits and guinea pigs need unlimited hay.
Worth knowing: it is the main food, not bedding - the teeth and gut both depend on it.
We are happy to talk this through before you reserve. -
No - water baths are dangerous for hamsters.
Worth knowing: a sand bath is what they use to clean themselves.
We are happy to talk this through before you reserve. -
With supervision - rabbits dislike being picked up.
Worth knowing: they are better as a watched-and-stroked pet than a carried one.
We are happy to talk this through before you reserve. -
5 to 7 years.
Worth knowing: longer than most families expect when they buy one.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: essential - these teeth grow continuously.
We are happy to talk this through before you reserve. -
Small amounts of some fruit.
Worth knowing: dwarf hamsters are prone to diabetes and should have almost none.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: line it with familiar bedding for the journey.
We are happy to talk this through before you reserve. -
Alarm, or annoyance.
Worth knowing: it is communication; find what startled it.
We are happy to talk this through before you reserve. -
Yes.
Worth knowing: guinea pigs cannot make their own vitamin C and must get it daily.
We are happy to talk this through before you reserve. -
No.
Worth knowing: rabbits and guinea pigs have different diets and rabbits can injure guinea pigs.
We are happy to talk this through before you reserve. -
It is usually recommended.
Worth knowing: it reduces aggression, spraying and, in females, uterine cancer risk.
We are happy to talk this through before you reserve. -
A proper harness, never a collar.
Worth knowing: introduce it slowly indoors and never pull.
We are happy to talk this through before you reserve.
Delivery Service
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We deliver across Chandigarh, Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir — cities, talukas and localities including Chandigarh, Mohali, Ludhiana, Shimla, Dehradun, Jammu, Srinagar and more. Farther states are special arrangement only.
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Accompanied carriers with seasonal caution.
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Chandigarh local usually included; districts quoted.
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Supplies across our footprint are fulfilled on ordinary parcel timelines — ask if your sector needs a specific day.
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Our footprint supply drops commonly land in two to five days; farther districts get an ETA on WhatsApp.
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COD is common for our footprint supply parcels. Live animals are settled when you accept them at handover.
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Yes — weather can shift it.
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Stop-and-settle protocol.
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International shipping is out of scope; our footprint and Indian interstate by arrangement only.
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Our footprint handovers come with the traveller’s contact and progress notes.
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Our footprint crates and vehicles are cleaned between animals before the next sector drop.
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Our footprint travel crates come with the animal; keep-crates on request.
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Records + any interstate cert we flag.
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Weekend our footprint slots are available; Sunday mornings often work best for societies.
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Supplies can carry a quoted rush fee; we will not overheat or stress an animal for speed.
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Same-day evidence to us.
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Punjab, Himachal, Uttarakhand and J&K districts with confirmation; hill-edge pins need an extra check.
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Name them first for animals.
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Chandigarh collection after an appointment confirmation.
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Only catalogue species for our footprint — no illegal or unlisted wildlife.
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Accompanied terms; ask for long hauls.
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Light meal timing + water + scent item.
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Redelivery/neighbour rules; animals rescheduled.
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Yes, quoted.
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Details + pins → our footprint quote.