This policy applies to Chandigarh Pets Online operating from 16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301 · [email protected] · +919056923969.

Acceptable Use & Anti-Spam / Anti-Abuse Policy

Chandigarh Pets Online (Owned and operated by SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498) or the Information Technology Act, 2000;

Send or share material that is deceptive, misleading, defamatory, abusive, indecent, invasive of privacy, menacing, or racially or ethnically objectionable;

Submit synthetically generated or AI-altered media misrepresenting animal identity, health status, pedigree certification or regulatory approval;

Impersonate any person, breeder, veterinarian, official or the Company;

Intimidate, harass or threaten our personnel, support desks or logistics handlers;

Interrupt, damage, impair or probe the Platform, or bypass authentication, rate limits or bot protection;

Place orders with no genuine intention to complete them, or use false identity, address or payment details.

2. Automated Access, Scraping and AI Training

Data mining tools, robots, crawlers, scrapers and automated extraction of any kind — among others for training machine-learning or AI models — are narrowly prohibited without express written consent. Ordinary browser page caching is permitted.

3. Anti-Spam and Form Abuse

Every contact form, enquiry, chat interaction and order placement records the submitting IP address, timestamp and browser metadata for security auditing and fraud detection. Submissions containing spam, malicious scripts or unauthorised external links are rejected automatically.

4. Enforcement

Automated rejection	Offending submissions blocked at entry.
IP blocking	Permanently blocked across all brand sites operated by Chandigarh Pets Online.
Account action	Suspension or termination, and cancellation of pending orders.
Legal referral	Evidence retained and reported to the appropriate authority where warranted.

For questions about this Acceptable Use & Anti-Spam / Anti-Abuse Policy:

Nodal Grievance / Data Privacy Officer	Roja R — Data Privacy Officer & Nodal Grievance Officer
Grievance / Support Email	[email protected]
Data Privacy / Security Email	[email protected]
Helpline	+919065923969
Head Office	16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301
Registered Address	16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301
Registration Contact Email	[email protected]
Registration Mobile	+91 90659 23969
Website Owner	SMBS MARKETING SOLUTIONS
Operating Entity (MSME)	SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498)
Jurisdiction	Courts at Chandigarh / SAS Nagar (Mohali), India (without limiting statutory consumer rights)

The website www.chandigarhpets.in (and its associated mobile/web applications, hereinafter referred to as "Chandigarh Pets Online" or "Platform") is owned and operated by SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301.

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Acceptable Use & Anti-Spam / Anti-Abuse Policy

Acceptable Use & Anti-Spam / Anti-Abuse Policy

2. Automated Access, Scraping and AI Training

3. Anti-Spam and Form Abuse

4. Enforcement

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