This policy applies to Chandigarh Pets Online operating from 16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301 · [email protected] · +919056923969.

Payment & Fraud Prevention Policy

Chandigarh Pets Online (Owned and operated by SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498)

Delivery pincode feasibility is confirmed before dispatch; unserviceable destinations are cancelled with a full refund.

IP address, timestamp and device metadata are recorded at order placement for fraud detection and chargeback defence.

Orders are cancelled automatically if the booking advance is not paid within 48 hours.

IP addresses linked to fraudulent or abusive activity are blocked across all brand sites we operate.

5. Chargebacks

Contact us before raising a chargeback — most issues resolve faster directly. Where one is raised we supply the gateway with the order record, delivery documentation and submission logs as permitted by law. Once a full refund is issued the transaction is a closed commercial matter.

6. Beware of Impersonation

We will never ask for OTP codes on WhatsApp, and we will never ask you to transfer money to a personal bank account, UPI handle or wallet belonging to an individual. Payments are collected only through the checkout on this Platform or our official gateway links. Report suspected impersonation to [email protected] immediately.

For questions about this Payment & Fraud Prevention Policy:

Nodal Grievance / Data Privacy Officer	Roja R — Data Privacy Officer & Nodal Grievance Officer
Grievance / Support Email	[email protected]
Data Privacy / Security Email	[email protected]
Helpline	+919065923969
Head Office	16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301
Registered Address	16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301
Registration Contact Email	[email protected]
Registration Mobile	+91 90659 23969
Website Owner	SMBS MARKETING SOLUTIONS
Operating Entity (MSME)	SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498)
Jurisdiction	Courts at Chandigarh / SAS Nagar (Mohali), India (without limiting statutory consumer rights)

The website www.chandigarhpets.in (and its associated mobile/web applications, hereinafter referred to as "Chandigarh Pets Online" or "Platform") is owned and operated by SMBS MARKETING SOLUTIONS (MSME / Udyam: UDYAM-PB-20-0140498) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 16C, Gold City 2, 3rd, Badala Chowk, Kharar, SAS Nagar, Punjab 140301.

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Payment & Fraud Prevention Policy

Payment & Fraud Prevention Policy

5. Chargebacks

6. Beware of Impersonation

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